Salesforce Customer Service Platform. Salesforce is a company that integrates artificial intelligence with

Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Agents can see everything about a customer in one interface. Salesforce is the #1 AI CRM, where humans with agents drive customer success together with AI, data, and Customer 360 apps on one unified platform. Salesforce Sales Cloud Salesforce Sales Cloud features lead, account, contact, and opportunity management in a streamlined CRM platform. 19 hours ago · Product Categories: CRM, Sales Automation, Marketing Automation, Customer Service, AI & Analytics, Platform Integrations Description: Salesforce is the operating system of revenue-driven organizations. Jun 26, 2025 · Salesforce Service Cloud is a blended, omnichannel customer service and support platform that can be integrated with a CRM or used with your existing customer database. Feb 28, 2025 · Magento vs. AI agents provide reps with real-time insights and smart suggestions to deliver fast, consistent, standout service. I am a Salesforce Certified Professional who has hands-on experience with the Salesforce Platform. Salesforce, the world’s leading CRM platform, powers millions of businesses globally, helping them streamline operations, enhance customer experiences, and drive revenue. My current role is Salesforce Administrator at DetecTogether, I'm Salesforce Architect, Salesforce MVP, SF Community Group Leader, SF Trailhead Ranger, SF Trailblazer Mentor, DF and TDX Speaker, Salesforce SME, Trailblazer Senior Community Manager, Trailblazer Community Team. Learn more about AI agents and how they can help your business. 19 hours ago · Vonage, Salesforce Turbocharge CX for Agentforce Marketing with Two-Way Messaging Vonage is embedding WhatsApp, RCS and SMS directly inside Salesforce Agentforce Marketing, aiming to make two-way customer messaging easier to run, govern and automate from a familiar enterprise workflow. You will be specifically targeting the Enterprise accounts within our NSW market. With unified data and integrated solutions in a CX platform, ensure smooth transitions between departments, drive loyalty, reduce agent workloads, and more. They help your reps drive loyalty, slash costs, and personalize every experience. ) Salesforce Channel Revenue Management (ChRM) Related Cloud offerings as part of the Customer 360 platform where applicable Please note these positions are office-based so you must be located near a hub or willing to relocate. This position performs advanced hands-on Salesforce development and administration and provides technical and analytical guidance to team members. However, its high cost and 6 days ago · Salesforce is releasing an upgrade to the Slackbot feature in Slack, making it capable of answering users' questions about information stored in the app and elsewhere. salesforce. Salesforce Expert at FIS BANK Fuel your professional growth and transform your company with our free live events and on-demand content. We would like to show you a description here but the site won’t allow us. Jan 9, 2026 · Salesforce has launched an “AI Fluency Playbook”, based on its own workforce’s experience, aimed at guiding customers on AI adoption. "Because it lives inside Log In with Salesforce Log In with Salesforce Sandbox Privacy Salesforce helps you stay ahead of changing customer expectations with data tools, trusted AI, and best-in-class apps for sales, service, marketing, commerce, and IT — all on one integrated platform. 4 days ago · Salesforce provides enterprise cloud computing solutions. Deep understanding of the Salesforce. Improve your support with the best Salesforce apps for customer service. Agentforce is Salesforce's AI platform that enterprises can use to build, deploy and manage autonomous AI agents. Service Cloud brings all customer interactions together in one place. That is why companies should use Magento vs. Service Cloud Basics Supercharge your agents with omni-channel tools and an intelligent service platform. CRM software uses AI, cloud, and other digital technologies to automate business processes, analyze customer data, and 19 hours ago · The platform uses Data 360, Salesforce’s hyperscale data engine, along with Agentforce Marketing and internal knowledge articles to provide instant, contextual support. However, maximising the potential of this robust platform requires specialised expertise What does Salesforce do? Salesforce helps you stay ahead of changing customer expectations with data tools, trusted AI, and best-in-class apps for sales, service, marketing, commerce, and IT — all on one integrated platform. Let's come together, learn, share, give back, and have fun. Oct 15, 2024 · What is Service Cloud used for? Service Cloud is a popular Salesforce product that is designed specifically for CRM. Slackbot is now generally available for Business+ and Enterprise+ customers. 4 days ago · It expands on the existing Vonage Conversations for Salesforce service to unify customer engagement across Agentforce Marketing, Sales, and Service with cross-cloud integration, while also complementing the capabilities of Vonage Contact Center to deliver seamless, end-to-end customer experiences. The Role The Named Account Executive engages with existing customers to sell the Salesforce Customer 360 platform, develops key relationships, drives customer satisfaction, and coordinates resources to meet strategic objectives. Salesforce is the #1 AI CRM (customer relationship management) platform. 6 days ago · Slackbot will soon be the best way for Slack users to collaborate with Agentforce and third-party tools, according to Salesforce. Manage user setup, roles, profiles, permission sets, queues, sharing rules, and security settings. Data 360 hosts more than 500 custom objects from Salesforce CRM, forming a centralized knowledge base for resolving FAQs autonomously. Salesforce is the #1 AI CRM, helping companies become Agentic Enterprises where humans and agents drive success together through a unified AI, data, and Customer 360 platform. The company offers customer relationship management technology that brings companies and customers together. Salesforce integration to ensure optimum e-commerce market success by creating a customer-friendly experience and a smooth business operation. Learn about all the customer service products & features Salesforce and Service Cloud offers in order to give the best customer service support to your customers. Manager at NTT DATA FINANCIAL TECHNOLOGY Attend an event, in-person or on Salesforce+, to earn a Trailblazer Stamp. [6][7][8] The first prototype of Salesforce was launched in November 1999. Salesforce is the #1 AI CRM, helping organisations of any size reimagine their business for the world of AI with autonomous and trusted agents, unified data from any source and best-in-class Customer 360 apps. Salesforce’s category-leading apps for sales, service, marketing, commerce, IT, and more. Intercom is hiring a Senior Salesforce Engineer, with an estimated salary of $192,000 - $245,300. Dec 14, 2025 · This shift enables Salesforce to move beyond CRM into end-to-end enterprise automation—from lead qualification and sales follow-ups to customer service resolution and onboarding. We bring companies and customers together by providing a unified set of applications — powered by agentic AI and data — that help every department, including sales, service, marketing, commerce, and IT, work as one. Learn about the Top 10 customer service Salesforce apps for January 2026. Built on the Salesforce Platform, Service Cloud enables users to automate service processes, streamline workflows and find key articles, topics and experts to support customer service agents. 5 days ago · Salesforce has launched a completely rebuilt version of Slackbot powered by Anthropic’s Claude AI. Salesforce Partner Ecosystem Management- PEM (includes PRM, Partner Tracks, Unified Incentives, Account Planning, etc. Job Qualifications In-Depth Knowledge Of Salesforce Core: A Successful Customer Success Manager At Salesforce Must Possess A Deep Understanding Of The Salesforce Core Platform, Including Its Features, Functionalities, And Best Practices. Company Salesforce Company Website https://www. 19 hours ago · Discover how GCC real estate developers leverage Salesforce beyond sales - streamlining operations, customer experience, marketing, and project management. A customer relationship management (CRM) tool is a comprehensive solution that centralizes, streamlines, and enhances customer interactions across sales, marketing, and service. 6 days ago · 4. 19 hours ago · Compare Salesforce, HubSpot, and Zoho to discover features, pricing, pros, cons, and which CRM best fits your business needs. This means it handles requests from emails, phone calls, or social media messages efficiently. Service Cloud empowers service teams to manage cases, knowledge, and incidents collaboratively from a single, AI-powered workspace so you can boost productivity and increase customer satisfaction. 3+ years of experience as a business analyst/product manager supporting Salesforce Community platform. Enable your team with customer service support software and solutions powered by AI to create connected, efficient, and scalable service that customers love. Combining AI-powered automation, human expertise, and a connected CRM, Kustomer empowers organizations to provide effortless, personalized support across all channels. A pre-built integrated solution natively built on the Salesforce platform to facilitate collaboration and increase relationship visibility between suppliers and internal users by providing valuable data and intuitive self-service in a central location. Its Customer 360 platform 3 days ago · The Salesforce Platform Engineer is responsible for leading the design, development, configuration, and support of the Salesforce platform, including system integrations and administration. Agentic AI deepens customer lock-in, expands Salesforce’s addressable market, and positions the platform as a system of action, not just a system of record. Sr. You will work in partnership with the existing account owners and will carry quota for the Service 4 days ago · Kaseya partners with Salesforce Revenue Cloud to streamline sales, automate processes and create effortless, personalised customer buying journeys Fast track the integration of Salesforce®with best-in-class Enterprise Content Management (ECM) to content-enable your critical customer relationship management platform processes they need to master modern work Salesforce Data Cloud and MuleSoft act as the connective tissue, enabling cross-platform data ingestion, harmonization, and event-driven integration. Salesforce is the #1 AI CRM, with AI agents, data, and CRM apps on a single, unified platform. Learn all about what CRM is, what it does, and how it can improve customer relationships. It centralizes customer data, standardizes sales execution, and aligns marketing, service, and commerce under a unified intelligence layer. Feb 4, 2015 · Enable your team with customer service support software and solutions powered by AI to create connected, efficient and scalable service that customers love. com State Maryland Company Size 3501+ employees Country/Region United States Salesforce Technical Architect at Google Superbadge Superbadge: Prompt Builder Templates Create Prompt Builder templates to supercharge AI-powered insights and engagement. Mar 14, 2024 · A customer engagement platform (CEP) is a technology for delivering seamless, personalized service across channels. Jan 9, 2026 · Salesforce today introduced the Spring ’26 Release, bringing powerful new AI, data, and automation capabilities to the customer experience starting Salesforce is the #1 AI CRM (customer relationship management) platform. Salesforce Ohana since January 2016. Salesforce Customer Secure Login Page. 19 hours ago · As a Cloud Account Executive within the Service Cloud team, you would be responsible for selling the world's #1 platform application for Service, which is the fastest-growing application solution at Salesforce. 4 days ago · Choosing a Salesforce Managed Services partner is about finding a team that understands the realities of growing organizations—limited internal capacity, evolving priorities, and the need for reliable, flexible support. Trailblazer at Salesforce Attend an event, in-person or on Salesforce+, to earn a Trailblazer Stamp. This job in Information Technology is in Chicago, IL. Login to your Salesforce Customer Account. Salesforce was founded on March 8, 1999, by former Oracle executive Marc Benioff, together with Parker Harris, Dave Moellenhoff, and Frank Dominguez as a software-as-a-service (SaaS) company. Unified customer and service data becomes accessible to AI agents across Salesforce and ServiceNow, without centralizing sensitive data unnecessarily. com product suite including Sales Cloud, Service Cloud, FSL, Community Cloud, and the AppExchange. Customer interactions became faster and more informed, with end-users having instant access to complete customer histories and documentation. With Salesforce, your employees can be more productive with a single view of customer data that keeps every team in sync. This is a full-blown AI agent that can search through your company’s data, draft documents Salesforce is the #1 AI CRM, where humans with agents drive customer success together with AI, data, and Customer 360 apps on one unified platform. Enable your team with customer service support software and solutions powered by AI to create connected, efficient and scalable service that customers love. 6 days ago · In this in-depth Salesforce review, I'll dive into the platform's core capabilities, ease of use, integrations, customer support, value for money, and company trajectory to help you determine if 5 days ago · Salesforce releases are major platform updates delivered three times a year—Winter, Spring, and Summer—that introduce new features, enhancements, and security updates. Agentforce Sales, which is tailored more for large enterprises, uses AI agents to help track and manage deals throughout the pipeline. 19 hours ago · In today’s rapidly evolving business landscape, customer relationship management has become the cornerstone of sustainable growth. Nov 20, 2024 · The platform has many features and tools that make service work easier, support agents, and improve customer satisfaction. 4 days ago · Kaseya partners with Salesforce Revenue Cloud to streamline sales, automate processes and create effortless, personalised customer buying journeys Salesforce is the #1 AI CRM (customer relationship management) platform. . Salesforce Developer at Humber College Attend an event, in-person or on Salesforce+, to earn a Trailblazer Stamp. 5 days ago · It expands on the existing Vonage Conversations for Salesforce service to unify customer engagement across Agentforce Marketing, Sales, and Service with cross-cloud integration, while also Teams no longer need to log into separate systems or remember which platform houses which document. Whether you are an admin, user, or developer, there is a trail for you. Salesforce integration with comprehensive sales, marketing, and customer service features significantly improves the customer experience. What is Salesforce CRM System? Salesforce is a cloud-first CRM platform that enables you to manage customer information, streamline sales operations, run targeted marketing campaigns, accelerate deal cycles, support service workflows, and coordinate cross-functional collaboration — all within a single, unified environment. 6 days ago · Salesforce is a powerful and versatile CRM that excels in core capabilities and integrations, making it ideal for medium to large enterprises seeking robust solutions. With Salesforce, Humans and Agents drive customer success, together. The unified experience reduced context switching, improved response times, and enhanced overall Key Responsibilities Salesforce Administration & Platform Ownership Serve as a senior administrator for Salesforce Sales Cloud and Service Cloud across multiple business units, working within our Agent Tooling team on initiatives. Aug 12, 2025 · About Kustomer Kustomer is the first AI-native customer service platform, designed to revolutionize how businesses deliver customer experiences. Salesforce Administrator at Vonage API Superbadge Superbadge: Prompt Builder Templates Create Prompt Builder templates to supercharge AI-powered insights and engagement. Everyone can learn Salesforce. Service Cloud connects every customer touchpoint on a trusted, unified platform.

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